Refund policy

Refund & Return Policy

At Stash Supply, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of delivery if the item is unused, unopened, and in its original packaging.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase.

Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order. Please include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Non-Returnable Items

For health, hygiene, and safety reasons, some items cannot be returned if they have been opened, used, or removed from their original packaging.

Sale items, clearance items, and gift cards may not be eligible for refunds unless required by law.

Cancellations

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our return process.

Contact Us

If you have any questions about your order or our refund policy, please contact us through our website contact page.

Thank you for shopping with Stash Supply.